Exchange Policy

Exchange Policy

We want every HERVANITY piece to fit you comfortably and feel right. If the size or colour is not quite right, our exchange process is here to help.

Exchange window

Exchange requests must be submitted within 7 days of receiving your order.

Accepted exchange reasons

1. Size issues — the size you ordered does not fit as expected.
2. Colour change requests — you would prefer a different colour of the same product.

Exchange conditions

• Exchanges are subject to stock availability. If your requested size or colour is unavailable, we will let you know — an exchange cannot be guaranteed in that case.
• Please contact our customer support team before sending any product back.
• Please provide your order number when you contact us.
• Products are checked before an exchange is approved.
• For hygiene reasons, items for exchange must be unused and unwashed, in their original condition with all tags attached and in the original packaging. Items that have been worn or tried on beyond a light fitting cannot be exchanged.

Exchanges are different from returns: returns apply only to damaged or defective products (see our Return Policy), while exchanges cover size and colour changes on products that are in perfect condition.

Questions? Message us on WhatsApp at 0340-0265306 or email hervanity.pk@gmail.com — we are happy to help.